FREQUENTLY ASKED QUESTIONS
Clear answers before you request.
If your situation is not covered here, email us or send a private request.
01Is EASTVAULT an online shop?
No. Products cannot be purchased directly on this website. EASTVAULT handles sourcing requests and private assessments.
02What are “available products”?
They are listings for which EASTVAULT already has sourcing context or an existing supply route. Current stock and terms are still reconfirmed for each request.
03Can I buy an available product immediately?
No checkout is offered. Use the private request CTA and mention the product reference so availability and conditions can be reconfirmed.
04Does “factory reviewed” mean certified?
No. It means EASTVAULT records the actual checks performed on the relationship or supply route. Certifications are stated only when specific evidence has been reviewed.
05Is there a minimum quantity?
It depends on the product, supplier and customisation. The applicable MOQ is communicated during the assessment.
06Can I send a photo or link?
Yes. Reference material helps us understand the product, but it does not authorise copies that infringe intellectual property.
07Do you handle branded replicas?
No. EASTVAULT does not handle counterfeits, unauthorised replicas or products that infringe intellectual-property rights.
08How are shipping, duties and taxes handled?
Available logistics options and indicative costs are discussed privately. Duties, taxes and destination requirements depend on the order and market.
09Does submitting a request bind me to purchase?
No. A request starts an assessment and does not create an order or purchase obligation.
10How is my data used?
Only to evaluate and reply to your request, according to the privacy notice.
